Customer Testimonials

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“Work car wouldn’t start a few weeks back, in the middle of the night in a sketchy part of town. Even tried jumping the battery with a coworker’s car, but it still wouldn’t start.
Buster’s dispatcher was friendly and informative. 
Buster’s tow operator was friendly and prompt, probably waited for only about 15 minutes, even though they said they were quite busy that night.” – June 2020 (Kenneth Lau)

“They took my truck off a busy dusty Street and politely moved it to a secure parking lot, where it was much less dusty. I didn’t even ask them too, it wasn’t that expensive either, the whole experience was pain free, quick,  and cheap. All I ask is that they hire someone to drive you back to where they’ve taken the cars during the day. 10/10 will be towed by Buster’s again.” – May 2020 (Jerry)


“Good guys! Doing a very difficult job!!! For me a good experience! All around!” – May 2020 (Venustian0 CarranzalFigureoa)


“If you need help moving a vehicle from one place to another (incase you get towed and cannot move it in time) or if you happen to get towed they are pretty amazing at handling everything. Make sure to have ID and they also have helpful and reasonable staff so be kind!” – April 2020 (Nicole Staats)


“Awesome! Very helpful and nice people.” – March 2020 (Exangle)


“Driver Hamid, tag #74 I thank you very much for your efforts, care, patience, and efficiency. My modified vehicle with an extremely low front bumper received a notice on order and needed to be towed to a repair facility. Hamid was called by VPD to tow my modified vehicle with a flat deck. He was polite, he cared about my vehicle, took the time to load and unload with efficiency. He was calm under pressure while my vehicle was being loaded onto his flat deck.

Though being stopped by VPD for having a modified vehicle had ruined my beginning of 2020, Hamid was the silver lining of this dark day.
Hamid is extremely skilled, while working efficiently against time. He is an extremely valuable member of your team. He has completely changed my perception of Buster’s towing and Hamid is an excellent role model. Thank you so much Hamid!” – March 2020 (Steve Kwok) 


“This place towed my car like nobody’s business. Polite staff at the reception. Spectacular 👌🏼” – December 2019 (Joe Roback) 


“Towed my car really quickly! Very fast service! Would recommend being towed by them.” – November 2019 (Jessica Dube)


“I needed a jumpstart and they were there in about 15 minutes. The driver was really helpful recommended a type of battery to change to and made some suggestions on how to do it myself. Great service would use them again for sure. I dealt with Ramin from Truck 07. PS I’ve been towed by them too, and while it sucks, for people who get yelled at all day they were fine.” – October 2019 (Joseph Staples)


“My 1 ton truck died at work.  The responder from Buster’s was on scene 10 minutes quicker than estimated.  Was unable to fix the problem but provided a diagnosis. 
Next day I had the larger tow truck on scene to take it to the mechanics.  Total pro.  Quick, careful and efficient. I totally recommend these guys if you need roadside help or a tow.” – August 2019 (Rian Ginger)


“I gave them a five star not because I was happy to have my van towed but it was due to the kindness and respect specially one person in particular Mr. G. That do care for people.  I was expecting it to be like the TV show I watch but wait…I’m in Canada. ..we are polite. Everyone that came in, paid their dues, picked theirs cars up and no noise. Wow, what a joy from what I was expecting.  It was my first time. Thanks Garry!” – August 2019 (Doris Costa)


“I had a great experience. The tow truck operator was good at his job and was very accommodating and polite. I don’t remember his name but he was a Muslim man and he deserves a raise! :)” – August 2019 (Kevin Bekevich)

“Called Busters for a tow a couple times in June, they’re fast & reliable. Overall great service.” – July 2019 (Joey Topacio)


“It’s an impound yard, you are not in a good mood when you go there. However, all the staff who I engaged with were friendly and helpful.”
– May 13, 2019 (Adrian White)


“If you’re lucky enough to get Greg in Truck 36, you are in good hands! Had an incident where I got too close to a parking lot divider and my passenger side tire went a foot off the ground onto the divider. Called Busters, and Greg came within 15 mins. Greg executed a perfect vehicle recovery and there was zero damage to my car from the incident/tow. Greg was very professional, polite and very careful while recovering my vehicle. Despite my very embarrassing situation, he was very sympathetic. He was very knowledgeable about car mechanics and his explanations put me at ease. Bad days happen, and Greg’s humanity definitely helped me get through this one!” – May 10, 2019 (Sarah)


“The provider arrived earlier than the computer generated estimate. He was quite good as were all the people I had to deal with”
– January 16, 2019 (Sykes Contractor Network)


“Yesterday my F350 truck wouldn’t start at work. The responding technician was on scene 10 minutes quicker than estimated. Fantastic guy. Was wearing a Greek style fisherman’s hat with “captain” on the front. He wasn’t able to get the truck running but very quickly figured out the problem.
This morning Fazal in truck 99 showed up, as scheduled, to take my truck to the mechanics. Fazal was quick, careful, and efficient. Another great guy.
Thanks for the quick response and the great work. Much appreciated!”
January 15, 2019 (Rian D.)


“Service representative who helped me on the phone was very easy to speak (very kind and very knowledgeable). Roadside assistant company showed up on time as promised. Very nicely helpful and job requested was done within 15 minutes. Thank you.”
December 29, 2017 (anonymous)


Stranded to Saved!
Found myself stranded in Vancouver with a dodgy rental car and a crappy rental car company! As an event planner, I had a multitude of tasks and people to take care of! This could not be happening! Finally negotiated a two way tow with the rental agency, and they hired Buster’s!!!
While the car agency was horrible to deal with Busters was on the job and did an outstanding job. Ultimately delivering to a downtown Vancouver restaurant whilst I managed a dinner!! They were professional and really cared about me, my situation and the need to get reliable wheels to continue my journey! Thank you Buster’s towing! You saved the day!”
– August 6, 2016 (Cathie H.)