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Busters is a proud member of the Automotive Retailers Association. We are committed to following the Code of Ethics published by the ARA's Towing Division. This commitment has helped us to become the most important and trusted towing company in the Lower Mainland.

  1. Each member owes a duty of integrity, honour, fair dealing, and courtesy to the general public and for the other members of the Association in the operation of all facets of his/her business.
  2. Members shall strive to maintain clean, dependable and safe equipment of such design as to properly and safely meet the requirements of the public. Drivers should be clean and neat in appearance and be properly trained so as to efficiently and safely perform their duties.
  3. Members shall comply with all municipal, provincial and federal laws. It shall be the duty of the Association, insofar as possible, to keep the members informed of such laws and their application, as well as of the rules and regulations promulgated by all regulatory bodies designated to administer and enforce such laws.
  4. Members shall employ truth and accuracy in advertising and soliciting and they shall honour any commitments made in the course of business.
  5. Members shall bring to the attention of the Association office any information pertaining to a violation of any law or regulation and aid in the enforcement of all laws and regulations.
  6. Members shall strive to improve their internal business methods and to strengthen their economic well-being to the end of being better able to serve the public and conform to these Ethics and Standards.
  7. Members shall at all times conduct themselves and their businesses in such a manner as to preserve the image of professionalism and promote confidence in the Automotive Retailers Association and its members.

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Retrieving Towed Vehicles Retrieving Towed Vehicles
We are contracted by the City of Vancouver to tow vehicles that have been ticketed for parking violations on city streets.

If your vehicle was towed from city streets or lanes in violation of a City Bylaw, or if your vehicle was impounded because of a police incident, you can retrieve your vehicle by contacting the City Impound Yard at 604.685.7246 located at 425 Industrial Avenue, Vancouver. Hours: 24 hrs, 7 days a week.

[ Yahoo! Canada Maps ]  Map of 425 Industrial Avenue Vancouver BC V6A 2P8

If you were towed from a private property or parking lot, or involved in a motor vehicle accident, you can contact our office at 604.685.8181 and retrieve your vehicle at 435 Industrial Avenue, Vancouver ( Right next to the City Impound Yard ). Hours: 24 hrs, 7 days a week.

[ Yahoo! Canada Maps ]  Map of 435 Industrial Avenue Vancouver BC V6A 2P8

If your vehicle was left abandoned or parked with expired or no insurance on city streets or lanes, you can retrieve your vehicle by contacting the City Abandoned Vehicle Yard at 604.321.6527. Hours: Monday to Friday from 08:00 - 16:00 excluding statutory holidays.

Open 24/7 All of our locations are open 24/7 except where indicated.
Before your vehicle can be released you may be required to provide your Driver's License or picture ID and in some cases, vehicle registration as well as payment for applicable towing and storage charges. Payments accepted: Cash, Visa, Master Card and Debit card.

If you are unsure if we have your vehicle, please check our Vehicle Search selection or give our customer service a call at our main number 604.685.8181. They would be happy to direct you to the right location.

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